Last updated: July 13, 2026
This Payment Policy explains how payments are securely accepted and processed when you place an order with EnhDme, an e-commerce brand owned and operated by Kevin’s Caregiver Network LLC (“EnhDme,” “we,” “us,” or Our”). By placing an order through www.enhdme.com, you agree to the terms and billing structures outlined below.
Accepted Payment Methods
To ensure a convenient and safe shopping experience, we accept the following secure payment methods:
- Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, and UnionPay
- Apple Pay, Google Pay, and Shop Pay
- PayPal
The full list of available payment options is always clearly displayed at checkout before final purchase. All payments are processed securely through Shopify and its authorized payment gateways.
Currency
All prices listed on our store are in U.S. Dollars (USD). If you pay with a card issued outside the United States, your financial institution may apply standard currency-conversion or foreign-transaction fees that are outside our control.
When You Are Charged
Your payment method is verified and authorized when you place your order. Depending on the item type, your card may be billed at the time the order is placed. For pre-order or special-order items, your account is charged at checkout to securely reserve the inventory with our distribution partners.
Authorization Holds
When you place an order, your bank may place a temporary authorization hold on your account to confirm that funds are available. This is a standard banking procedure and is not a duplicate charge. If an order is canceled or adjusted, any hold is released automatically according to your bank’s processing timeline.
Sales Tax
We collect standard sales tax where required by law, calculated based on your shipping destination and the applicable state tax rate. Any applicable tax is clearly displayed at checkout before you complete your purchase. Some durable medical equipment may be tax-exempt depending on local state guidelines. If you believe your purchase qualifies for a tax exemption, contact us before ordering so we can advise you on the documentation required.
Pricing Accuracy
While we work diligently to ensure all store pricing is 100% accurate, rare technical display errors can occasionally occur. If an item’s correct price is structurally different from the price shown due to a system malfunction, we will contact you immediately before fulfillment. We reserve the right to cancel any orders placed at an incorrect price, and if your payment has already been charged, you will receive an immediate full refund.
Order Verification and Fraud Prevention
To protect our customers, we securely screen orders for fraud. We may verify billing information and request additional security verification before processing an order, and we reserve the right to cancel any order that we are unable to verify. Your billing information must match the details on file with your payment provider.
Product Categorization & Over-The-Counter (OTC) Status
EnhDme is a retail provider of non-prescription, Over-The-Counter (OTC) durable medical equipment and home-care essentials. If you choose to purchase any item requiring personal medical documentation or specific provider verification, your order will not be finalized or shipped until verification is complete. If verification cannot be completed, your order will be promptly canceled and any authorized payment will be fully released.
Recurring and Subscription Orders
If you sign up for an auto-reorder or subscription product, you authorize us to automatically charge your saved payment method on each billing cycle until you cancel. Billing frequency, pricing, and cancellation terms are governed by our Subscription Policy. You can manage, pause, or cancel a subscription at any time via your customer portal.
Declined or Failed Payments
If your payment is declined or cannot be processed, your order will not be completed. Please confirm your billing details with your provider and try again, or use an alternative payment method.
Payment Security & PCI Compliance
We prioritize your financial safety. EnhDme does not store, access, or retain full payment card numbers on our systems. All card data is handled directly by PCI-DSS compliant payment processors, and sensitive payment information is securely encrypted using SSL technology during transmission.
Refunds
Refunds, when applicable, are issued strictly to your original payment method in accordance with our separate Returns and Refund Policy documents. The time it takes for a refund credit to appear depends entirely on your bank or card issuer's processing parameters.
Questions & Customer Support
If you have any questions about this Payment Policy or your billing security, please contact us at:
Trade Name: EnhDme
Legal Business Name: Kevin’s Caregiver Network LLC
Physical Address: 808 20th Ave N, Columbus, MS 39701
Support Email: customerservice@enhdme.com
Toll-Free Phone: +1 888-364-3630
Medical Disclaimer: Products sold by EnhDme are for informational and retail purposes only. Content on this website is not intended as a substitute for professional medical advice, diagnosis, or treatment.
Reseller Disclaimer: EnhDme is an independent retailer and reseller of durable medical equipment. Each product's quality, regulatory safety standards, and compliance remain the sole responsibility of its respective third-party manufacturer, and not of EnhDme or Kevin's Caregiver Network LLC.