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Privacy policy

Last Updated: July 5, 2026

At EnhDme, owned and operated by Kevin's Caregiver Network LLC, we are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, and safeguard your data when you visit our store (www.enhdme.com), make a purchase, or sign up to receive customer communications from us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, sign up for marketing communications, or contact our support team.

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number (including mobile number, where provided).
  • Payment Data: We use secure industry leaders Shopify Payments and PayPal to process payments. EnhDme does not store, retain, or have access to your full credit card numbers. All transactions are securely encrypted via SSL technology.
  • Device Data: IP address, browser type, and operating system (collected automatically to prevent transaction fraud and improve site performance).

2. How We Use Your Information

We use your information strictly to fulfill orders, process payments, deliver your medical supplies, and provide customer support. With your explicit consent, we use your email address and mobile phone number to send transactional updates and promotional communications, including email and SMS/text messages. We also use data to comply with legal obligations (such as sales tax reporting) and to protect our store from fraudulent transactions.

3. Data Protection & Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data only with trusted service providers strictly necessary to operate our business and fulfill your orders:

  • Shopify: Our secure e-commerce platform provider.
  • Payment Processors: Shopify Payments and PayPal.
  • Shipping Carriers: UPS, FedEx, and USPS.
  • Marketing Services: Mailchimp (Intuit), which we use to securely manage email and SMS/text communications.
  • Analytics Services: Google Analytics, used strictly to measure site traffic and performance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, and this data is excluded from any other information-sharing described in this policy. Any sharing of your information with the service providers above is solely to operate our business and deliver the products you have requested.

4. SMS / Text Message Marketing

By providing your mobile phone number and opting in, you consent to receive recurring automated marketing and promotional text messages (such as offers, product updates, and cart reminders) from EnhDme at the number provided. Consent is not a condition of any purchase.

  • Message frequency varies.
  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any text message you receive from us. You will receive a confirmation message and no further marketing texts.
  • For help, reply HELP or contact us at customerservice@enhdme.com or +1 (888) 364-3630.
  • Carriers are not liable for delayed or undelivered messages.

5. Your Rights & Choices (CCPA/GDPR/US State Laws)

Depending on your location, you have the right to access, correct, or request the deletion of the personal information we hold. You may also opt-out of automated tracking and marketing communications at any time. You can unsubscribe from emails using the link in any email footer, and you can opt out of SMS marketing by replying STOP. To exercise these rights, please contact us at customerservice@enhdme.com.

6. Cookies, Tracking, and Google Advertising Tools

We use cookies to keep track of items in your shopping cart and to analyze site performance via Google Analytics. We also use secure Google Ads conversion tracking and remarketing features to evaluate the performance of our advertising campaigns and to serve relevant ads to you on other platforms. These technologies do not collect sensitive medical or personal health data.

You can disable cookies in your browser settings, though some site features may become unavailable. You can also opt out of personalized advertising from Google at any time by visiting the official Google Ads Settings page.

7. Data Retention

We retain customer order information only for as long as necessary to fulfill our legal, business, and tax reporting obligations (typically 7 years).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be indicated by a revised "Last Updated" date at the top of this page.

9. Contact Information & Identity Transparency

For questions or concerns regarding your privacy or data protection, please contact us directly:

Trade Name: EnhDme
Legal Business Name: Kevin's Caregiver Network LLC
Physical Address: 808 20th Ave N, Columbus, MS 39701
Support Email: customerservice@enhdme.com
Toll-Free Phone: +1 (888) 364-3630

10. Product Liability & Medical Disclaimer

Medical Disclaimer: Products sold by EnhDme are for retail and informational purposes only. Content on www.enhdme.com is not a substitute for professional medical advice, diagnosis, or treatment.
Reseller Disclaimer: EnhDme is an independent retailer and reseller of durable medical equipment. Each product's quality, regulatory safety standards, and compliance remain the sole responsibility of its respective third-party manufacturer, and not of EnhDme or Kevin's Caregiver Network LLC.

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